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How we work
Clear thinking, careful delivery and no surprises.
Good digital work is rarely an accident. Our process gives every project a strong foundation, keeps you informed at every stage and ensures what we deliver supports real business goals.
Our approach
Three ideas guide everything we do.
01
Business first
We start with your commercial goals and your customers, not with colours, templates or platforms.
02
Joined-up thinking
Website, search, advertising and content are planned together, so each one strengthens the others.
03
Measured improvement
We analyse what is working and refine it continuously, because launch day is only the beginning.
The process
Five stages, from first conversation to continuous growth.
01
Discovery & Business Understanding
We learn about your organisation, customers, competitors and ambitions through a strategy call, a discovery workshop and a review of your current digital presence.
- Strategy call and discovery workshop
- Audience and competitor review
- Audit of your website, search and social channels
You receiveDiscovery summary
02
Strategy & Planning
We turn what we have learned into a clear plan, agreeing objectives, priorities, scope, budget and the measures we will use to judge success.
- Goals and success measures
- Customer journeys and sitemap
- Timeline, responsibilities and investment
You receiveStrategy and project plan
03
Design & User Experience
We design the experience around how your customers think and decide, refining layout, messaging and visuals with your feedback at each stage.
- Wireframes and page structure
- Visual design and brand application
- Copywriting and content planning
You receiveApproved designs
04
Development & Testing
We build on reliable, well-supported platforms and test thoroughly across devices, browsers, accessibility standards and page speed before anything goes live.
- Responsive development
- Tracking and analytics set-up
- Quality, speed and accessibility checks
You receiveA fully tested build
05
Launch & Continuous Improvement
We manage a careful launch, then monitor real customer behaviour and recommend improvements so performance continues to build month after month.
- Managed launch and handover
- Monthly performance reviews
- Prioritised improvement roadmap
You receiveOngoing growth plan
Working together
What you can expect from us.
One point of contact
A dedicated account lead who knows your business and coordinates everything on your behalf.
Regular updates
Scheduled check-ins and progress updates, so you always know where things stand.
Plain English
Clear explanations and recommendations, without jargon or unnecessary complexity.
Realistic timelines
Honest estimates agreed upfront, and early warning if anything needs to change.
Your time zone
We work in your time zone and schedule calls at times that suit you.
Transparent reporting
Results connected to your goals, with clear next steps every month.
Ways to work with us
Flexible engagements, tailored to you.
Start here
Website Review
A considered review of your current website covering messaging, usability, speed and search foundations, with prioritised recommendations.
- Clear, written findings
- Prioritised improvements
- Walk-through call
Most common
Project
A defined piece of work such as a new website, a brand identity or a video campaign, with an agreed scope, timeline and investment.
- Fixed scope and timeline
- Dedicated project lead
- Training and handover
Ongoing
Growth Partnership
A monthly partnership covering SEO, advertising, social media and website improvements, planned around your growth priorities.
- Monthly planning and reporting
- Flexible across services
- Continuous optimisation
FAQs
Working with Pixel Stack.
Yes. We work with businesses across the United Kingdom, Europe, Australia, New Zealand, Canada and the United States, and we work in your time zone.
We typically work with small and medium-sized businesses, professional practices and growing startups that see their digital presence as a long-term investment.
Access to the right people for key decisions, timely feedback at agreed review points and any existing brand assets or content. We will guide you through everything else.
Every proposal is tailored. After a strategy call we provide a clear written proposal with scope, timeline and investment, so there are no surprises.
Ready to see how your business stacks up?
Tell us where you are today and where you want to be. We will come back with honest, practical recommendations, whether or not we end up working together.